Authorized PortWest Dealer: TECHACS Safety Solutions

At TECHACS Safety Solutions, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help with a simple and straightforward return process.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
• Returns will only be accepted for items purchased directly from www.techacs.com.
• Custom or personalized items are non-returnable, unless there is a manufacturing defect.

Non-Returnable Items

• Used or damaged items due to misuse.
• Products marked as final sale.
• Items returned after the 30-day return window.

How to Initiate a Return

1. Contact Us:
   Email our customer support team at support@techacs.com or call us at [insert phone number] to request a Return Authorization (RA) number.

2. Prepare Your Package:

   • Include a copy of your invoice or proof of purchase.
   • Clearly label the package with the provided RA number.

3. Ship Your Return:

   • Send the item(s) using a trackable shipping method to the address provided in the return instructions.
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

• Once we receive your returned item(s) and inspect their condition, a refund will be issued to your original payment method within 7-10 business days.
• Shipping charges are non-refundable, except in cases of errors or defective products.

Exchanges

• To exchange an item, please initiate a return for the original item and place a new order for the replacement.

Damaged or Defective Items

• If you receive a damaged or defective product, contact us within 7 days of delivery. We will provide a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return policy, please reach out to us at:
Email: support@techacs.com
Phone: 212-202-1952

We appreciate your trust in TECHACS Safety Solutions and are dedicated to providing you with the highest level of customer service.